The My Heart Tie Ostomy Pouch Cover is an intimate apparel product and therefore cannot be returned for a refund. The product can only be exchanged if there is a defect in manufacturing. If there is a manufacturing defect, we will gladly replace it free of charge.

When returning the defective pouch cover, please include the following:

• The defective My Heart Tie Ostomy Pouch Cover
• A brief letter explaining the problem.
• Your full name, address and telephone number.

We are unable to send you a replacement pouch cover if there is no contact information included with your return.

Please send your return to:
My Heart Ties
5148 Peach Street #335
Erie, PA 16509
Attn: RETURNS