The My Heart Tie Ostomy Pouch Cover is an intimate apparel product and therefore cannot be returned for a refund. The product can only be exchanged if there is a defect in manufacturing. If there is a manufacturing defect, we will gladly replace it free of charge.
When returning the defective pouch cover, please include the following:
The defective My Heart Tie Ostomy Pouch Cover
A brief letter explaining the problem.
Your full name, address and telephone number.
We are unable to send you a replacement pouch cover if there is no contact information included with your return.
Please send your return to: My Heart Ties 5148 Peach Street #335 Erie, PA 16509 Attn: RETURNS
